Senior Manager for Tours – Want to Fulfill our Fans’ Wildest Dreams?
At LEGO House, we see a massive interest in our tour offerings from fans from all walks of life. Kids and adults alike live out some of their wildest dreams when they arrive at the Home of the Brick: The LEGO House. When joining the tours, they get to meet our LEGO designers, see the special nooks and crannies of our building, visit our production facilities, learn more about the LEGO history and much more.
Would you like to impact the way we fulfil our fans’ dreams through our tour offerings?
“You’ll work closely with the entire LEGO House team and across the LEGO Ecosystem, which will enable you to build tours that make a real difference to our diehard fans and shape this entire area within LEGO House,” says Kim Thorborg Grabow Jakobsen, Head of Operations & Sales.
Head up our Tour department and shape our tour experiences
Our Tour department consists of 1 Relations Manager and 2 Tour Leads. Together, they are responsible for all fan-related tour products: LEGO Inside Tour, LEGO Fan Tour, LEGO Fan Day, VIP tours, Fan X-mas lunch etc. and work closely with our guest experience teams.
As we continue to experience an increased interest in our tours, we wish to develop them even further to match the high expectations of our fans. Therefore, your role will involve strategic planning, managing tour programs, and coordinating with partners to ensure world-class LEGO experiences like nowhere else, optimizing revenue generation.
The tour team is also responsible for delivering LEGO experiences and tours for the LEGO Entities, Charity events, Billund community events etc.
You will be working closely with our operational leadership team to execute and further build this business area when you:
- Develop long-term plans and strategies in alignment with the goals and visions of LEGO House while ensuring a robust network across the LEGO Ecosystem.
- Design compelling and diverse LEGO tour offerings, at first focusing on strategy and concept development while later on ensuring continuous development of our tour portfolio.
- Work with and mentor your team members when executing our tours (mainly VIP tours, bigger events such as Fan Day etc.)
- Collaborate with the marketing team to promote tours effectively and promote bookings, overseeing the budgeting and financial aspects of tour operations.
- Continuously improve guest satisfaction by addressing inquiries, concerns, and feedback from tour participants and monitoring tour performance metrics.
”You’ll be in charge of a group of colleagues who really enjoy facilitating the tours. LEGO is one of the most beloved brands, and it gives your team a sense of pride to share it to this degree with all our LEGO fans,” explains Kim.
Experience with tour operations management or guest experience development
We are looking for a colleague who will be able to navigate our organization and connect the stakeholders that enable our tours. You can motivate and inspire your team and stakeholders while also staying focused on our customers and their experiences. Thus, you can think strategically without losing touch with our guests. Finally, we imagine that you:
- Most likely have a master’s or bachelor's degree in hospitality management, tourism, business administration, or a related field, giving you a good understanding of the tourism/attraction industry.
- Have proven experience within tour operations management or guest experience development as well as in strategical, tactical and operational brand or tour development.
- Have some years of experience in a leadership role, e.g. as a team or business area leader.
- Are fluent in English.
Feeling inspired? Apply today!
This is a full-time, regular position that offers a unique opportunity to inspire and develop the builders of tomorrow. Join us in creating extraordinary Learning Through Play Experiences that embody LEGO Brand values. Apply now and embark on an exciting journey with us!
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What’s in it for you? Here are some of what to expect:
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellness – We want you to be your best self, so you’ll have access to a lot of wellbeing initiatives and programs, both physically and mentally.
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our bonus scheme.
- Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week if it is compatible with your role. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
- Social events - Our staff association invites all employees to a wide range of social gatherings. There is something for everyone's taste, New Year's party, carnival fun, ice skating, and much more.
About LEGO® House
LEGO® House is an experience house in Billund, Denmark, celebrating the LEGO brick and the LEGO idea. The 12,000m2 is filled with 25 million LEGO bricks ready to give LEGO fans of all ages the ultimate LEGO experience.
In LEGO House we are not only working on making memorable and magical LEGO experiences for all our guests, but also on being the best place to work for all employees. Here you can be your true self at work every day and you will be appreciated for exactly who you are. We strive to create a diverse, dynamic and inclusive culture of play, where everyone feels safe, valued and they belong.
As an employee at LEGO House, you are part of a team of passionate and dedicated specialists and leaders who, across teams and functions, are committed to creating world-class LEGO experiences for everyone visiting the house. We have a fundamental belief that to deliver this, LEGO House needs to be the best place to work for all employees. It is like a coin where the one side does not go without the other.
When recruiting future colleagues, we focus not only on recruiting colleagues who match the job description and profile. A match with the LEGO House values and culture is also a requirement, and by joining the team you get the opportunity to have an exciting career with a much-loved brand where personal development and purpose in what you do, goes alongside passing on fantastic LEGO moments to our guests.
Go explore LEGO® House - The world's best play date to learn more about our mission, workplace, people and culture.
- Department
- Tours
- Locations
- Billund
Senior Manager for Tours – Want to Fulfill our Fans’ Wildest Dreams?
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